Regarding international shipments:
Kratom Powder is not responsible for packages that are confiscated at the country border of the recipient's country. If you did not receive your order and the intel on the Track and Trace is not been updated, we will ask you if we can share the invoice with the shipping company. Only through this way, the shipping company can start an investigation. An investigation can take up a few days, please be patient with this process. If the investigation makes clear that your order is confiscated, we will give you a 35% discount on your next order. This is a gesture we want to do towards our customers.
Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.